Wall & Door Hooks Towel Robe Coat Hook
- FREE STANDARD DELIVERY (LIMITED TIME) ( 2-3 working days )
- All Standard Delivery parcels are sent via Royal Mail.
- Deliveries will not be made over the weekend.
- Orders will be dispatched within same day (Cut off 3pm) of the order being place and will be delivered within 2-3 days of the order being placed.
- If you need to change address details must be requested within 24 hours of placing your order. After this time, we cannot guarantee we can change the delivery address.
- Once we dispatched the order, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.
- Once the order is dispatched, you will receive a tracking number via email.
- A calling card will be left if you are not available to accept the parcel, or Royal Mail will attempt to deliver to a neighbour.
- If an item is returned to sender, a new order will need to be placed to receive the items at your expense.
- Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.
- Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of Decor And Decor or the courier.
NEXT WORKING DAY DELIVERY £4.99
- Delivered next working day if you order before 3pm Monday- Friday
- Orders placed over the weekend will be delivered on Tuesday
- We offer a 30-day returns guarantee of on most items .
HOW TO CONTACT US
Have another question about your order, delivery or warranty? Best way to contact us still e-mail. We have a super fast and solution oriented customer service team and we aim to reply all emails in 2 hours Monday to Friday, 9:00-17:00, unfrotunately, we don't offer customer service on the phone. Email Us Now
Still Need To Talk to an Engineer for Technical Details ?
If you need to talk to one of our engineers about technical details, please call us on 020 8539 5850. Please note that this number is for technical support only and that team has no access to customer service. If you need to contact customer services, please email to firstname.lastname@example.org with your order number and inquiry. You will receive a reply shortly.
Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes after 11:00AM as it’s already being processed at the warehouse. If you'd like to cancel an order, please email email@example.com with your order number before that time. Otherwise you’ll need to place another order or return any unwanted items.
I don't have the invoice from my parcel, can I return?
We've gone paperless! You can still start a return from our website. All you need is your order number. Please email to firstname.lastname@example.org with your order number and request a return. You will receive the return instructions shortly.
I received a faulty item what do I do?
We will get this fixed for you ASAP
Please send us an email with the following information:
- Your name
- Order number (this can be found on your order confirmation email)
- Attach an image of the faulty item
- Description of the fault
How long do I have to return?
You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Can I exchange instead of a refund?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Where is my item?
Once we ship your order, we send a confirmation e-mail to you with your order number and tracking details. If you cannot find the e-mail, please check your spam folder. If you still need help about it, please email us with your order number and request tracking number.
Missing item(s) from my order?
Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.
We appreciate your enthusiasm for the Decor And Decor Wholesale Partner Program.
We are experts in offering wholesale kitchen door handles, drawer knobs, door handles, drawer slides, sliding door kit, hinges, and more! exceptional rates and quality.
Moreover, we can manufacture handles as per customers' specifications, with a range of designs and materials.
If you need to discuss your wholesale needs, please drop an email to email@example.com.