Yes, we are proud to be open to the public Mondays through Fridays from 9am to 5pm
HOW TO CONTACT US
Have another question about your order, delivery or warranty? Best way to contact us still e-mail. We have a super fast and solution oriented customer service team and we aim to reply all emails in 2 hours Monday to Friday, 9:00-17:00, unfrotunately, we don't offer customer service on the phone. Email Us Now
If you need to talk to one of our engineers about technical details, please call us on 020 8539 5850. Please note that this number is fortechnical support onlyand that team has no access to customer service. If you need to contact customer services, please email to sales@decoranddecor.com with your order number and inquiry. You will receive a reply shortly.
PAYMENTS
As soon as you place your order, weβre on it β we know you need it fast! Unfortunately this means we will be unable to make any changes after 11:00AM as itβs already being processed at the warehouse. If you'd like to cancel an order, please email sales@decoranddecor.com with your order number before that time. Otherwise youβll need to place another order or return any unwanted items.
We've gone paperless! You can still start a return from our website. All you need is your order number. Please email to sales@decoranddecor.com with your order number and request a return. You will receive the return instructions shortly.Β
RETURNS
We will get this fixed for you ASAP
Please send us an email with the following information:
Your name
Order number (this can be found on your order confirmation email)
Attach an image of the faulty itemΒ
Description of the fault
You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
SHIPPING
Once we ship your order, we send a confirmation e-mail to you with your order number and tracking details. If you cannot find the e-mail, please check your spam folder. If you still need help about it, please email us with your order number and request tracking number.Β
Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.
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