Decor And Decor - Frequently Asked Questions

We specialize in premium home hardware including:
Kitchen Cabinet Handles Door Handles & Knobs Sliding Door Kits Drawer Runners Door Hinges Wardrobe Hardware Acoustic Panels

All products are available in multiple finishes including matt black, antique brass, satin nickel, polished gold, and chrome.

Our kitchen handle collection includes:

• T-Bar Handles: Modern ergonomic design with knurled or smooth finishes (Amelia, Aurelia, Collier series)
• D-Shaped Handles: Minimalist curved design (Dimora series)
• Cup Pull Handles: Traditional recessed style (Hera series)
• Round Cabinet Knobs: Classic single-hole mounting
• Bar Handles: Traditional straight design (Ippudo series)

All handles come with fitting kits and are available in sizes from 96mm to 800mm centers.

We offer comprehensive sliding door solutions:

• Wardrobe Sliding Door Kits: E-Slide, W-Slide BiFold systems
• Cabinet Sliding Door Kits: Space-saving cabinet solutions
• Telescopic Sliding Kits: TP-Slide systems with 80kg capacity per door
• Synchro Sliding Kits: D-Slide Double Synchro with 120kg capacity per door
• Invisible Sliding Door Kits: Concealed track systems
• Glass Sliding Door Kits: For glass panel applications

Track lengths available from 1200mm to 6000mm.

Our door handle range includes:

• Passage Handles: No locking mechanism (Leda, Lumina, Solace series)
• Privacy Handles: With lock and key for bedrooms/bathrooms
• Lever Handles: Ergonomic design on rose or backplate
• Door Knobs: Traditional round design
• Complete Handle Kits: Including handles, latch, and hinges

Available in black, satin nickel, bronze, and antique brass finishes.

Yes! We offer acoustic slat wood wall panels in oak finish. These panels are designed for sound control in various environments. Our 1200mm panels come in 2-packs and include professional installation guides. Perfect for home offices, studios, or any space requiring noise reduction.

Absolutely! We provide comprehensive installation support:

• Written Instructions: Step-by-step guides included with every product
• Video Tutorials: Available on our website for complex installations
• Blog Guides: Detailed articles on our website covering topics like "How to Hang a Door," "How to Fit Wardrobe Handles," and "How to Install Acoustic Panels"
• Technical Support: Contact our experts at 020 8539 5850 for personalized guidance

All products come with fitting kits containing necessary screws and hardware.

For most installations, you'll need:

• Electric Drill: For creating pilot holes
• Drill Bits: Matching screw sizes (usually 3mm-4mm)
• Screwdriver: Phillips or flathead depending on screws
• Measuring Tape: For accurate positioning
• Spirit Level: To ensure straight installation
• Pencil: For marking positions

For sliding door kits, you may also need a saw for cutting tracks to size.

We focus on providing excellent products and installation guidance rather than installation services. However, our products are designed for easy DIY installation with clear instructions. For complex sliding door installations, we recommend consulting local tradespeople. We're always available to provide technical support during your installation via phone or email.

Installation times vary by product:

• Cabinet Handles: 2-5 minutes per handle
• Door Handles: 15-30 minutes per door
• Simple Sliding Door Kits: 2-4 hours
• Complex Sliding Systems: 4-8 hours
• Drawer Runners: 10-15 minutes per drawer

Times assume basic DIY experience. First-time installations may take longer.

Our handles are available in standard center-to-center measurements:

• Cabinet Handles: 96mm, 128mm, 160mm, 192mm, 224mm, 256mm, 320mm, 448mm, 640mm, 800mm centers
• Single Hole Knobs: Universal mounting
• Door Handles: Standard 38mm, 57mm, and 72mm center distances

Measure the distance between existing screw holes to determine the correct size. New installations can use any size that suits your aesthetic preference.

To measure existing cabinet handles:

1. Measure the distance between the center of each screw hole
2. This is your "center-to-center" or "centers" measurement
3. Choose handles with the same centers to avoid drilling new holes
4. For single-hole knobs, any knob will fit existing holes

For door handles, measure the distance between the lever pivot point and the lock mechanism center.

Track length calculation depends on your door configuration:

• Single sliding door: Track length = 2 x door width
• Double doors (opening opposite): Track length = 4 x door width + 160mm
• Telescopic systems: Track length = 1.5 x opening width

Our tracks are available in lengths from 1200mm to 6000mm and can be cut to size with aluminum cutting tools.

Our sliding door systems accommodate various door thicknesses:

• Standard Sliding Kits: 16mm - 50mm thick doors
• Heavy-Duty Systems: 20mm - 60mm thick doors
• Wardrobe Systems: 16mm - 42mm thick doors
• Glass Door Kits: 6mm - 10mm glass panels

Always check individual product specifications for exact compatibility ranges.

Yes, all our products are designed for UK market compatibility:

• Door Handles: Fit standard UK door thicknesses (35-42mm)
• Cabinet Hardware: Compatible with most UK kitchen cabinet door styles
• Sliding Systems: Designed for UK room heights and door sizes
• Latch Mechanisms: Standard UK 2.5-inch backset sash locks included

Our products also work with major furniture brands like IKEA, with appropriate modifications.

Yes! Our cabinet handles are compatible with IKEA furniture. IKEA typically uses standard center distances of 128mm, 160mm, and 192mm, which we stock. For IKEA doors with single holes, you can upgrade to any of our bar handles by drilling a second hole using our provided template. Many customers successfully upgrade their IKEA kitchens with our handles for a more premium look.

For cabinet handles, you must match the center-to-center measurement of your existing holes to avoid drilling new ones. However, you can:

• Switch between different styles (T-bar, D-shaped, etc.) with the same centers
• Upgrade from knobs to handles by drilling one additional hole
• Use handle mounting templates to ensure accurate new hole placement
• Fill old holes with wood filler if changing to completely different sizing

Our sliding systems have varying weight capacities:

• Standard Wardrobe Kits: 40kg per door
• Telescopic Systems: 80kg per door
• Heavy-Duty Synchro Systems: 120kg per door
• Push-to-Open Drawer Runners: 40kg maximum load

These capacities include the door weight plus any contents. Always check individual product specifications for exact limits.

We offer premium finishes to suit every style:

• Matt Black: Modern, fingerprint-resistant coating
• Antique Brass: Warm vintage look with aged patina
• Polished Gold: Bright, luxurious finish
• Satin Nickel: Brushed metallic appearance
• Polished Chrome: Mirror-bright, classic finish
• Bronze: Rich, dark metallic tone

All finishes are durable, corrosion-resistant, and designed for daily use.

Proper care ensures longevity:

• Regular Cleaning: Use a soft, damp cloth with mild soap
• Avoid Harsh Chemicals: No bleach, ammonia, or abrasive cleaners
• Dry Thoroughly: Prevent water spots and corrosion
• Brass Finishes: Use brass cleaner for vintage finishes
• Matt Black: Microfiber cloth prevents scratching

For specific care instructions, refer to individual product details or contact our team.

Our finishes are designed for durability:

• Matt Black: Excellent fingerprint resistance
• Brushed Finishes: Hide minor scratches and fingerprints well
• All Finishes: Treated for enhanced durability and daily use
• Quality Materials: High-grade zinc, aluminum, and brass construction

While no finish is completely scratch-proof, our premium coatings provide excellent resistance to daily wear.

Absolutely! We offer coordinated collections where you can match:

• Kitchen cabinet handles with door handles in the same finish
• Complete handle sets for entire room makeovers
• Hinges and other hardware in matching finishes
• Consistent styles across different sizes and applications

Our Amelia, Aurelia, Collier, and other series offer multiple products in matching finishes for a cohesive look.

We accept all major payment methods for your convenience:

• All major credit and debit cards (Visa, Mastercard, American Express)
• PayPal for secure online payments
• Apple Pay and Google Pay for mobile convenience
• Shop Pay for faster checkout

All payments are processed securely through encrypted systems.

Our warehouse processes orders quickly for fast dispatch. To modify or cancel your order:

• Contact us immediately: Preferably within one hour of placing the order
• Call: 020 8539 5850 for urgent changes
• Email: sales@decoranddecor.com with your order number
• Once dispatched: Orders cannot be modified but can be returned

We process orders Monday to Friday during business hours for same-day dispatch.

We've gone paperless to support environmental sustainability. You can:

• Order Confirmation: Automatically sent to your email upon purchase
• Digital Invoice: Request anytime by emailing your order number to sales@decoranddecor.com
• VAT Receipts: Available for business customers upon request
• Dispatch Notification: Sent with tracking information when your order ships

For large quantity orders (typically 50+ pieces), we may be able to offer competitive pricing. Please contact our sales team at sales@decoranddecor.com with:

• Detailed list of products and quantities needed
• Your project timeline
• Delivery requirements

We work with contractors, designers, and large renovation projects to provide the best possible service.

We offer comprehensive UK delivery services:

• Standard Delivery (FREE): 2-3 business days to UK Mainland
• Expedited Delivery (£3.99): Next working day to UK Mainland
• Guaranteed Delivery (£9.99): By 1pm next working day to UK Mainland
• Long Items (FREE): 1-2 business days for sliding door tracks and long products

Orders placed by 4pm Mon-Fri or 11am Saturday are dispatched the same day. Long items dispatch by 3pm Mon-Fri.

Once your order is dispatched:

• Tracking Email: Automatically sent with tracking details
• Carrier Tracking: Use the provided tracking number on the courier's website
• Real-time Updates: Receive SMS or email notifications (depending on courier)
• Missing Tracking: Contact us at sales@decoranddecor.com if you haven't received tracking information

We deliver throughout the UK with some considerations:

• UK Mainland: All delivery options available
• Scottish Highlands & Islands: May incur additional charges and longer delivery times
• Northern Ireland: Available with extended delivery times
• Restricted Areas: Some remote postcodes may have limitations

Check our shipping policy for specific postcode restrictions, or contact us to confirm delivery to your area.

If items are missing from your delivery:

1. Check your order confirmation email to verify what was ordered
2. Check for multiple packages - some items may arrive separately
3. Contact us immediately at sales@decoranddecor.com or 020 8539 5850
4. Provide your order number and details of missing items

We'll investigate immediately and arrange prompt dispatch of any missing items at no extra cost.

Currently, we focus on providing excellent service within the UK market. We do not offer international shipping at this time. For customers outside the UK, we recommend checking with local hardware suppliers or contacting us for recommendations of international distributors who may carry similar products.

We accept returns within 30 days of receipt with the following conditions:

• Unused Condition: Items must be unused and in original packaging
• Original Packaging: All original boxes, bags, and protective materials required
• Complete Sets: All components and accessories must be included
• No Installation: Items that have been fitted or installed cannot be returned

Custom or made-to-order items may have different return policies.

To return items:

1. Contact us first: Email sales@decoranddecor.com with your order number
2. Describe the reason: for return (wrong size, not as expected, etc.)
3. Receive return instructions: We'll provide return authorization and address
4. Package securely: Use original packaging when possible
5. Arrange return shipping: Customer responsibility unless faulty item

We recommend using tracked shipping for valuable returns.

We don't offer direct exchanges to ensure the fastest service. Instead:

1. Return the original items following our return process
2. Place a new order for your preferred items
3. Refund processed within 5-7 business days of receiving your return
4. New order dispatched same day if ordered by 4pm

This ensures you get exactly what you want without delays.

For faulty or damaged items, contact us immediately:

• Email: sales@decoranddecor.com with your order number
• Include: Clear photos showing the issue
• Describe: The problem in detail
• Fast resolution: We'll arrange replacement or refund promptly
• No return shipping cost: We cover return costs for faulty items

We stand behind our quality and will resolve any issues quickly.

Refund processing times:

• Inspection: 1-2 business days after we receive your return
• Refund processed: 3-5 business days to your original payment method
• Bank processing: Additional 2-5 days depending on your bank
• PayPal: Usually faster, 1-3 business days

You'll receive email confirmation when your refund is processed. Contact us if you don't see the refund within expected timeframes.

Yes! Our technical support team is available to help with:

• Product Selection: Choosing the right hardware for your project
• Installation Guidance: Step-by-step assistance
• Troubleshooting: Solving installation challenges
• Compatibility Questions: Ensuring products fit your application

Contact: 020 8539 5850 or email sales@decoranddecor.com with your order number for faster service.

Common sliding door issues and solutions:

• Track Alignment: Ensure track is level and properly mounted
• Roller Adjustment: Use height adjustment features to align doors
• Weight Distribution: Check door weight doesn't exceed system capacity
• Debris: Clean track channels of dust and debris
• Lubrication: Apply appropriate lubricant to moving parts

Contact our technical team for specific troubleshooting based on your system type.

Loose handles are usually an easy fix:

1. Check mounting screws: Tighten with appropriate screwdriver
2. Inspect screw holes: If enlarged, use wall plugs or longer screws
3. Replace worn screws: Contact us for replacement hardware
4. Check alignment: Ensure handle is properly seated

For persistent issues, we can provide replacement mounting hardware or installation guidance.

We're happy to help you find the correct size:

• Measure existing holes: We'll help you determine the right centers
• Return wrong size: Follow our return process for unused items
• Order correct size: We'll help you select the right product
• Avoid drilling: We'll find options that fit your existing holes

Contact us at sales@decoranddecor.com with photos of your current setup for personalized assistance.

Our warehouse is open to the public for collection and viewing products:

• Open: Monday to Friday, 9:00 am - 5:00 pm
• Note: We operate a warehouse (not a traditional showroom)
• Viewing: You can see products before purchasing
• Collection: Save on delivery by collecting your order
• Contact first: Call ahead to ensure your items are ready

Please call 020 8539 5850 to arrange your visit and get our full address.

We offer multiple ways to reach our friendly customer service team:

• Phone: 020 8539 5850 (Monday to Friday, 9:00 am - 5:00 pm)
• Email: sales@decoranddecor.com
• Response Time: We aim to reply within 2 hours during business hours
• Order Queries: Have your order number ready for faster service

Our team is knowledgeable about all products and can provide technical advice, installation guidance, and order support.

We stand behind the quality of our products:

• Premium Materials: All products made from high-quality zinc, aluminum, and brass
• Quality Testing: Products tested for durability and daily use
• Manufacturing Defects: Covered under our return policy
• SAMET Sliding Systems: Equivalent to Blum, Hettich, Grass, and Hafele quality standards
• LGA Certified: Our SAMET Smart Slide Runners are certified by Germany's LGA standardization institution

Contact us immediately if you experience any quality issues.

Decor & Decor was founded by passionate friends in London with a mission to make it easy for you to find perfect decor items to personalize your home. We specialize in:

• Quality Products: Sourcing only the finest materials for long-lasting durability and style
• Competitive Prices: Great value without compromising on quality
• Excellent Service: Friendly, knowledgeable team ready to assist
• Easy Upgrades: Whether refreshing your living room or replacing kitchen hardware, we have you covered

We're passionate about helping customers transform their homes with quality hardware and expert guidance.

Current popular trends include:

• Matt Black: Continues to be extremely popular for modern kitchens
• Knurled Textures: Adding tactile interest and grip (Amelia, Aurelia series)
• Mixed Finishes: Combining black hardware with brass accents
• Minimalist Designs: Clean lines and simple geometric shapes
• Antique Brass: Warm vintage appeal making a strong comeback
• Oversized Hardware: Larger handles making bold statements

Our blog regularly features trend updates and styling inspiration.