Refund policy

⚡ Quick Overview: 30-day return window for unused items in original packaging. Contact us first at [email protected] before returning any items for fastest processing!

• ⏰ 30-Day Window: Our policy lasts 30 days from the date of delivery
• ❌ After 30 Days: Unfortunately, we cannot offer refunds or exchanges beyond this period
• ✅ Eligibility Requirements:
  • Items must be unused and in original condition
  • Must include original packaging and all components
  • Cannot have been installed or fitted
  • All accessories and hardware must be included
• 📄 Proof Required: Receipt or proof of purchase necessary
• 📧 Contact First: Email [email protected] before returning items

• 💰 Payment Method: Refunds go back to original payment method
• ⏱️ Processing Time: 3-5 business days after approval
• 🏦 Bank Processing: Additional 2-5 days depending on your bank
• 📧 Confirmation: Email sent when refund is processed

If you haven't received your refund, please follow these steps:

1. 🔍 Check your bank account again - sometimes processing is delayed
2. 💳 Contact your credit card company - posting may take time
3. 🏦 Contact your bank - there's often processing time before refunds appear
4. 📧 Contact us at [email protected] if still no refund after above steps

PayPal refunds typically process faster (1-3 business days)

• ✅ Regular Priced Items: Full refund available when meeting return criteria
• ❌ Sale Items: Unfortunately, sale items cannot be refunded
• 🔄 Sale Item Exchanges: Only available for defective or damaged sale items
• 📊 Clearance Items: All sales final - no returns or exchanges

• 🚫 Limited Exchanges: We only replace items if they are defective or damaged
• 📧 Process: Email [email protected] for exchange authorization
• 🆔 Same Item Only: Exchanges for identical replacement products
• 🔄 Size/Colour Changes: Return original item and place new order for fastest service
• 📦 Defective Items: We cover return shipping for manufacturer defects

• 💸 Customer Responsibility: You pay return shipping costs unless item is defective
• ❌ Non-Refundable: Original shipping costs are not refunded
• 💰 Deduction: Return shipping cost deducted from refunds (if applicable)
• 📦 High-Value Items: Use trackable service for items over £50
• 🛡️ Insurance Recommended: Consider shipping insurance for valuable returns
• ⚠️ Risk: We don't guarantee receipt of untracked returns
• 📧 Get Authorization: Contact us before sending any returns

• 📧 Always email first - get return authorization number
• 📦 Use original packaging when possible
• 📋 Include order number clearly written on package
• 📸 Take photos before returning to document condition
• 📮 Use tracked shipping for peace of mind
• 💾 Keep tracking receipt until refund is processed

• 📧 Contact immediately: [email protected]
• 📞 Urgent issues: Call 020 8539 5850
• 📸 Photo evidence: Include clear pictures of damage/defect
• 📝 Order details: Provide order number and description
• 🚀 Fast resolution: We'll arrange replacement or refund quickly
• 📦 Free return shipping: We cover costs for defective items

🤝 Questions About Returns?

Our customer service team is here to help with any return or refund questions!

📧 [email protected]
📞 020 8539 5850
⏰ Hours: Monday to Friday, 9:00 am - 5:00 pm

We respond within 2 hours during business hours!

🌟 Your Satisfaction Matters! We want you to love your DecorAndDecor products. If something isn't right, we're here to make it right. Thank you for choosing us for your home improvement needs! ✨