Shipping Policy

We're dedicated to providing you with exceptional service and ensuring your orders are delivered promptly within the United Kingdom. Please review our shipping policy below:

⚡ Quick Summary: Free 2-3 day delivery on all orders! Same-day dispatch for orders by 4pm Mon-Fri. Expedited and guaranteed delivery options available for faster service.

⏰ Processing Time

📦 Standard Orders: Orders placed by 4pm Mon-Fri and 11am Sat are dispatched the same day
📏 Long Items: Dispatched by 3pm Mon-Fri; no dispatch occurs on weekends
📧 Tracking Information: Provided upon dispatch via email confirmation
🎯 Processing Hours: Orders processed Monday to Friday during business hours

🚛 Shipping Methods and Rates

🆓 Standard Delivery (FREE)

Delivered within 2-3 business days
UK Mainland only
Perfect for regular orders with no rush

⚡ Expedited Delivery (£3.99)

1-day delivery to UK Mainland
Next working day delivery
Ideal when you need items quickly

🎯 Guaranteed Delivery (£9.99)

Guaranteed delivery by 1pm next day
UK Mainland only
Premium service for urgent projects

📏 Standard Delivery for Long Items (FREE)

Delivered within 1-2 business days to UK Mainland
Includes sliding door tracks and extended hardware
Note: Deliveries to Scotland for items exceeding 1.2 metres may incur additional shipping charges

📍 Regional Delivery Timeframes

Some delivery limitations exist in specific regions depending on the chosen delivery option. Please see below for fastest possible delivery timeframes:

🌅 Next Working Day Delivery (by 5:30pm)

AB30-39, AB41-45, AB51-56
HS1, HS3-9
IV21-28, IV40-49, IV51-56
KA27, KA28, KW1-3, KW5-15
KW16 (Stromness Town only)
PA20 (0&9)
PA28-38, PA41-49, PA76, PA77
PH15, PH17-26, PH31-40, PH49, PH50
ZE1

📅 Two Working Days Delivery

HS2
IM, JE (Isle of Man, Jersey)
PA60-75, PA78
ZE2, ZE3

📆 Three Working Days Delivery

KW16 (non-town areas)
KW17
PH30, PH41-44

⚠️ Important Notes

🏴󠁧󠁢󠁥󠁮󠁧󠁿 Free shipping and expedited delivery timeframes apply to UK Mainland only
📊 Delivery timeframes are estimates and may vary depending on location and unforeseen circumstances
🚛 We are not responsible for any delays caused by the carriers
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Scottish Highlands & Islands may incur additional charges for long items
📦 Some remote postcodes may have delivery limitations

📱 Order Tracking

📧 Automatic Notifications: Shipping confirmation email sent upon dispatch
🔍 Tracking Number: Included in confirmation email for online monitoring
📲 Real-time Updates: Monitor progress through carrier's website or our website
📞 Missing Tracking: Contact us at sales@decoranddecor.com if tracking isn't received
⏰ SMS Updates: Available depending on courier service

🏠 Shipping Address

✅ Accuracy Important: Ensure shipping address is correct during checkout
⚠️ Customer Responsibility: We're not responsible for orders shipped to incorrect addresses
📝 Double Check: Verify postcode, house number, and spelling
🏢 Business Addresses: Include company name and contact details
📞 Contact Number: Provide phone number for delivery coordination

✏️ Order Changes/Cancellations

⚡ Act Fast: Contact us immediately for changes (preferably within one hour)
📞 Urgent Changes: Call 020 8539 5850 for immediate assistance
📧 Email Support: sales@decoranddecor.com with your order number
🚚 After Dispatch: Orders cannot be modified but can be returned
⏰ Processing Speed: Orders process quickly for same-day dispatch

📦 Lost or Damaged Shipments

🚨 Report Immediately: Contact us as soon as you discover issues
🤝 We'll Investigate: Work with carrier to resolve problems
💯 Satisfactory Resolution: Replacement, refund, or other appropriate measures
📧 Email: sales@decoranddecor.com with order details
📞 Phone: 020 8539 5850 for urgent shipping issues
📸 Photo Evidence: Take pictures of damaged packages before opening

📞 Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help!

📧 sales@decoranddecor.com
📞 020 8539 5850
⏰ Hours: Monday to Friday, 9:00 am - 5:00 pm

We aim to respond within 2 hours during business hours!

🌟 Thank you for choosing DecorAndDecor! We're committed to getting your quality hardware delivered safely and promptly. Your satisfaction is our priority, and we're here to support you every step of the way! ✨